三天无理由换货说明
📦 包裹送达日起 3 天内安排寄回
• 吊牌未拆
• 无异味、无污渍、无破损
收到退回商品后，若发现商品有以上问题，将无法处理售后申请，并安排原路退回，请仙女们温柔试穿，谢谢
(一点点香水味都不能有哦！！😭)
• 来回邮费顾客自付
包邮订单若整单退回，将扣除运费后才退store credit. (西马RM8/东马RM15）
☑️ 可换 Size / 换其他款 / 退Store Credit
STORE CREDIT : 可用于下次购物抵扣,不能兑换现金, 没有时间限制。
❌ 没有现金退款
⚠️请自行追踪和及时检查包裹，逾期的包裹不接受任何私人理由退回，谢谢。
如有需要此服务或有任何疑问，请连我我们Instagram客服 ：Sunflowerc__ 或 Whatsapp ：+601110971014
Q：包裹送达后3天内，是如何计算的？
A：退货期限是根据物流显示的「包裹送达日期」开始计算，共3天（包含送达当天）。
例如：
* 📦 7月1日送达 → 最迟需在 7月3日 安排退回货物。
* 📦 星期五送达 → 最迟需在星期天 安排退回货物。
Q：包裹送达时我不在家／出国了／不知道包裹已送达，所以没能及时检查。现在已经第4／5天了，还可以退货吗？
A：很抱歉，我们仅接受包裹送达后3天内的退货。超过3天的退货恕无法受理。建议您留意物流状态，并在收到包裹后尽快检查及试穿。
Q：为什么退货期限只有3天？
A：我们曾多次通融接受逾期退货，但收到的商品出现过异味、污渍、吊牌已拆、损坏等情况，甚至曾发现退回的商品已有使用痕迹。这些商品已无法再次销售，给我们带来不少损失。
因此，为保障所有顾客都能收到全新、品质良好的商品，我们制定了包裹送达后3天内退货的规定。
我们也需要坚持这项原则，因此恕无法因个人原因接受逾期退货申请。
若对不同情况逐一通融，退货期限将难以公平执行。感谢您的理解与配合。 🙏
English Version
3-Day No-Reason Exchange Terms & Conditions
📦 Exchange requests must be arranged within 3 days from the parcel delivery date.
The 3-day period starts from the delivery date shown in the courier tracking system, and the delivery date is counted as Day 1.
Exchange Conditions
• Original price tag must remain attached and must not be removed.
• Item must be free from any unpleasant odour, stains, dirt, damage or signs of wear.
Upon receiving the returned item, if any of the above issues are found, we will be unable to process the exchange or after-sales request. The item will be returned to the customer at the customer’s own expense.
Please handle and try on the items gently. Thank you for your understanding. 🤍
• All return and reshipping costs are borne by the customer.
For free-shipping orders, if the entire order is returned, the applicable shipping fee will be deducted before the Store Credit is issued:
West Malaysia: RM8
East Malaysia: RM15
☑️ Available Options
Customers may choose to:
• Exchange for another size
• Exchange for another design
• Receive Store Credit
STORE CREDIT
Store Credit can be used to offset your future purchases.
• Cannot be exchanged for cash
• No expiry date
❌ NO CASH REFUNDS
We do not provide cash refunds.
⚠️ IMPORTANT
Customers are responsible for tracking their parcels and checking the items promptly after delivery.
Exchange requests made after the 3-day period will not be accepted, regardless of personal circumstances or reasons.
We understand that unexpected situations may happen, but in order to ensure that our exchange policy is applied fairly to all customers, we are unable to make individual exceptions for late exchange requests.
Thank you for your understanding and cooperation. 🙏
⸻
Frequently Asked Questions
Q: How is the 3-day exchange period calculated?
A: The exchange period is calculated based on the parcel delivery date shown in the courier tracking system. There are 3 days in total, including the delivery date.
For example:
📦 Parcel delivered on 1 July
→ The latest date to arrange the return is 3 July.
📦 Parcel delivered on Friday
→ The latest date to arrange the return is Sunday.
⸻
Q: I was not at home / I was overseas / I did not know that my parcel had been delivered, so I was unable to check the item in time. It is already Day 4 or Day 5. Can I still return it?
A: We are sorry, but we only accept exchange requests within 3 days from the parcel delivery date.
Exchange requests made after the 3-day period will not be accepted.
We recommend that customers keep track of their parcel status and check and try on the items as soon as the parcel is delivered.
⸻
Q: Why is the exchange period only 3 days?
A: We have previously made exceptions and accepted late exchange requests. However, we have received returned items with unpleasant odours, stains, removed tags, damage and even signs of wear.
These items could no longer be resold and resulted in losses to our store.
Therefore, to ensure that all customers receive brand-new items in good condition, we have established a 3-day exchange period from the parcel delivery date.
We also need to maintain this policy consistently and fairly for all customers. Therefore, we are unable to accept late exchange requests due to personal circumstances.
If we make exceptions for different individual reasons, it would be difficult to apply the exchange period fairly to everyone.
Thank you for your kind understanding and cooperation. 🙏
⸻
Need Help?
If you need assistance regarding our exchange policy or have any questions, please contact us:
Instagram: Sunflowerc__
WhatsApp: +60 11-1097 1014